As someone who is looked upon to help others fix computer problems from time to time, I know how frustrating it can be when helping others troubleshoot. I give much credit to those IT help desk professionals who deal with fixing other people’s computer problems day after day. Realize that your computer is a machine, and like any other kind of machine, it’s bound to breakdown or stop working partially or entirely. As frustrated as you may be, don’t vent at or blame the IT help desk person. Don’t expect them to perform miracles on the fly. Give them some time to Google a solution to your problem.
- Write down the description of the error or problem, especially if an error code appears.
- Try to solve the problem yourself and make sure it’s not an ID10T error. “Have you tried turning it off and on again?” is a line from the show The IT Crowd and it sums up most computer problem resolutions quite well. If you encounter a computer problem, search for a resolution online, if at all possible. Depending on how many problem tickets the IT help desk has in queue, there’s a possibility you may be able to fix the problem on your own without having to wait for a technician to call back or arrive.
- Restart the computer, make sure all wires are plugged in, and if you see your computer start to make weird sounds or smoke, unplug it from the power source.
- If the problem does not clear, call the IT help desk. While speaking with the help desk, be as detailed as possible and give the error code if available. Saying your computer doesn’t work isn’t going to help. Banging it and screaming at it like a wild ape certainly isn’t going to help.
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IT help desk professionals spend all day resolving computer issues and based on how much work they have, they may not able to solve your computer problem immediately. Get on their bad side, and your problem ticket magically gets “misplaced” within the resolution queue.